Refund policy

1. RETURN PERIOD

Customers may request a return within 90 days from the date of delivery.

Any return request submitted after this period will be automatically rejected, without exception.

2. ELIGIBILITY CONDITIONS

To qualify for a return, the product must:

  • Be unused, in original condition, and free from damage
  • Be returned in its original packaging, including all components, accessories, and documentation
  • Not show signs of wear, misuse, or manipulation

We reserve the sole and absolute discretion to determine whether a product meets these conditions.

3. NON-ACCEPTED RETURNS

Returns will not be accepted in the following cases:

  • Products used, damaged, or altered after delivery
  • Products returned incomplete or without original packaging
  • Returns requested after the 90-day period
  • Products damaged due to improper handling by the customer
  • Items marked as final sale or non-returnable (if applicable)

4. RETURN SHIPPING RESPONSIBILITY

  • The customer is fully responsible for return shipping costs
  • Shipping costs are non-refundable under any circumstances
  • Customers assume all risks related to return shipping, including loss or damage

We strongly recommend using a trackable shipping service, as we are not responsible for lost returns.

5. RETURN AUTHORIZATION (MANDATORY)

All returns must be previously authorized.

To request authorization, contact:
📧 support@tryherly.com

Unauthorized returns may be:

  • Rejected
  • Returned to sender at their expense
  • Or discarded without refund

6. INSPECTION PROCESS

Upon receipt, all returned items will undergo a strict inspection process.

We reserve the right to:

  • Reject returns that do not meet our criteria
  • Apply partial refunds if the product shows signs of use or damage
  • Deny refunds in cases of suspected abuse or fraud

7. REFUNDS

If approved:

  • Refunds will be issued to the original payment method only
  • Processing will occur after inspection and approval
  • Shipping costs are not refundable

We are not responsible for delays caused by:

  • Payment providers
  • Banks
  • External financial institutions

8. ANTI-ABUSE & FRAUD POLICY

To protect our business, we actively monitor return activity.

We reserve the right to:

  • Deny returns in cases of excessive or repeated return behavior
  • Refuse service to customers suspected of abuse
  • Cancel orders linked to fraudulent activity
  • Take appropriate legal action where necessary

9. CHARGEBACKS & DISPUTES

By making a purchase, the customer agrees to follow this policy.

In the event of a chargeback or payment dispute:

  • We reserve the right to provide this policy and all supporting evidence to the payment provider
  • Claims that contradict this policy may be considered fraudulent
  • We may pursue recovery of funds and associated costs

10. LIMITATION OF LIABILITY

We shall not be held liable for:

  • Improper use of products
  • Damage caused after delivery
  • Indirect or consequential losses

11. POLICY MODIFICATIONS

We reserve the right to modify this policy at any time without prior notice.